FAQs General Questions What information will I need to provide to set up a new service? What do HolstonConnect customers pay up front with new service? Do I have to pay a deposit for HolstonConnect services? Do I have to sign a contract? Will my Holston Electric service and HolstonConnect services be on the same bill? Can I pay my HolstonConnect bill at Holston Electric Cooperative? Can HolstonConnect wire my facility? Does HolstonConnect offer 24/7 Technical Support? What do the charges on my bill mean? Telephone Can I keep my current number? If I want to port my current number, what type of information will I need? How do I register my telephone number with the “Do Not Call” registries? What features are available with Connect Phone? Can I call toll-free numbers with HolstonConnect? What if I want to see my call history? Television/Video How do I set up video streaming? How do I program my HolstonTV remote? Which devices support the download of the HolstonTV app? How do I set up Alexa Video Skills? High-Speed Internet What is HolstonConnect Whole Home Wi-Fi? Why should I take your Whole Home Managed Wi-Fi? What type Wireless Router does HolstonConnect provide through Whole Home Managed Wi-Fi? With the Managed Whole Home Wi-Fi, what access will I be given? Will there be a cable modem installed inside my home? What are the Wireless Router requirements? Is my home blocking my Wi-Fi? Why do I have interference with my Wi-Fi? How fast will the internet service be? Will there be e-mail accounts with HolstonConnect? Do you have any caps on your service? Do you have any blocks on specific websites? Are the IP Addresses provided by HolstonConnect Public or Private? Does HolstonConnect offer a Static IP Address? How large is the interior equipment for high-speed internet? Why does my speed test indicate I am not getting the Upload or Download Speeds I am paying for? What do I do if I am experiencing slow speeds?